Terms Of Service

Terms and Conditions 

Introduction

1)     Thank you for visiting our application, website and services. We hope that your visit can be useful and provide comfort in accessing and using all services available on our application or website. We are continuously working to improve and improve the quality of our services, and really appreciate all your criticism, suggestions and input. Please convey it to us via email at support@sabalad.com or telephone at 085722126787.

2)     This application and website are owned, operated and organized by PT. SABALAD JAYANA NUSANTARA, a limited liability company established under the laws of the Republic of Indonesia (hereinafter collectively referred to as "SABALAD" or "sabalad.com"). Our Services are available online via: www.sabalad.com or mobile: Android apk or various access, media, devices and other platforms, both of which have been or will be available in the future.

General

1)     By accessing and using our application, website or service, you declare that you have read, understood, agreed and stated that you are subject to these General Terms and Conditions. 

2)     These General Terms and Conditions consist of (i) General Terms and Conditions that apply to every access and service available on the Website, and (ii) specific terms and conditions that further regulate the terms of use of certain products or services. 

3)     General Terms and Conditions We can change, modify, add, delete or correct ("changes") at any time in accordance with the development of the Website and laws and regulations. We encourage you to visit our website periodically to be aware of these changes.

Usage

1)     Products, technology and processes contained in or contained in applications or websites, are owned by us or third parties who give rights to us. Except for the use expressly permitted and permitted in these General Terms and Conditions, you do not own or receive anything from sabalad.com and sabalad.com does not give you any other rights to this application or website, along with all data, information and content in it.

2)     By using the application, website or service available in it, you agree that you will not download, display or transmit in any way, and or make any content available to the public that is inconsistent with the use permitted in the Terms and Conditions. This general.

3)     In this application or website there may be links (links) to websites managed by third parties ("External Sites") who cooperate with us. 

4)     We do not operate, control or support in any form the External Site in question or its content/content. You are fully responsible for the use of such External Sites and are encouraged to study the terms and conditions of such External Sites carefully. 

5)     The services available in this application or website generally use a re-marketing system and a cookie system that allows third parties (including but not limited to Google) to access and use visit data in this website's Cookies system to display and display each Sabalad advertisement. .com over the internet.

6)     You may not link, take screen captures or crawl data to applications or websites without prior written approval from sabalad.com. These things are considered as a violation of intellectual property rights sabalad.com.

sabalad.com services

1)     sabalad.com provides and organizes an integrated online booking system and facilities ("Service"), which can serve reservations/bookings including but not limited to: ACCOMMODATION (hotels, hostels, apartments), TRANSPORTATION (air-sea-land) , EVENT & TO DO (cinemas, shows, leisure, etc.), ("Products") that allow you to search for information on the product you want, as well as make orders and purchases and at the same time make payments online and securely through various available payment systems and facilities.

2)     Our Services are generally available online twenty-four hours a day and seven days a week; except in the case of repairs, upgrades or maintenance of our application or website.

3)     Products are provided, supplied and administered by third parties ("Providing Partners") who have entered into a partnership and have entered into a bond, either directly or indirectly, with Us. You understand and acknowledge that:

a)      Orders and purchases that you make through sabalad.com, constitute a binding legal and contractual relationship between you and our provider partners. In this case, sabalad.com acts as an agent or intermediary whose job is to facilitate transactions between you and our provider partners. The relationship between sabalad.com and Provider Partners is limited to a partnership relationship, so we need to emphasize that Provider Partners are NOT part of sabalad.com.

b)      Data and information including photos related to certain products that we include on applications or websites are data and information that we receive from Provider Partners, and we publish this data and information in good faith according to the data and information we receive. Therefore, data, information and photos may differ from the original.

c)      We have no control over the data and information provided by the Provider Partners, and we do not guarantee that the data and information presented is accurate, complete or correct, and free from errors.

d)      We have no control over the actions and mistakes made by the Provider Partners causing losses to you in the future. 

e)      You are not allowed to resell our products, use, copy, monitor, display, download, or reproduce any content or information, software, or services available on our applications or websites for any commercial activities or purposes, without our prior written consent.

f)       You can use the available applications, websites and services to make valid orders/purchases. You are not allowed to make orders/purchases for speculative, fraudulent or unlawful purposes. If we find or reasonably suspect that the order/purchase you made is invalid, we reserve the right to cancel your order/purchase.

g)      You also guarantee that the data and information that you provide to us, whether in connection with orders/orders or registration on sabalad.com, are accurate, current and complete data and information. For terms of use of the data and information you provide, please refer to the Data Usage Policy.

h)      Only official sabalad.com transactions are made through the sabalad.com website and/or application. We are not responsible for transactions that occur outside the website and/or the sabalad.com application.

i)       Official communications from us only come from the following email address:  support@sabalad.com . You are fully responsible for any communication outside of that email address.

j)       All information contained in the Confirmation Letter is only for the name stated on the Confirmation Letter. You are fully responsible for any information that is spread due to your negligence and/or intention to cause harm to you or other third parties.

Ordering/Purchasing Products

1. Product orders/purchases are considered successful or complete after you have made payment and sabalad.com issues and sends you an order/purchase confirmation letter (“Confirmation Letter”). If there is a dispute or problem, then the data contained in sabalad.com will be the main reference and considered valid.
2. By completing an order/purchase, you are deemed to have agreed to receive: (i) an email that we will send shortly before the date of the service you ordered, giving you information about the product you ordered/purchased, and providing you with certain information and offers (including third party offers that you have chosen for yourself) related to your order and purposes, and (ii) an email that we will send shortly after the date of service to invite you to complete our product user review form. Apart from email confirmations that provide order confirmation and emails that you have chosen yourself, we will not send notices (whether desired or not), emails, further correspondence, unless specifically requested by you.
3. You are required to pay attention to the terms and conditions of the Product related to: (i) age restrictions, (ii) the need for reservations and/or prior confirmation before attendance, (iii) the existence of fixed dates that cannot be changed, (iv) no-shows (no show) by you and its relation to a refund, (v) restrictions on transferring or changing the name on the Confirmation Letter, (vi) documents that must be brought when exchanging the Confirmation Letter, (vii) the original credit card used when ordering/purchasing must be brought at the time of exchanging the Confirmation Letter. You are fully responsible in the event that you neglect to pay attention and/or do not pay attention to these certain terms and conditions.
4. Some Products have an obligation to make reservations in advance in accordance with the terms and conditions imposed by our Providers or Partners. You are solely responsible for adhering to those arrangements.
5. For international flights, you or the user must have a passport with a validity period of at least 6 (six) months, on the date of departure and/or return.
6. You are fully responsible for having all documents and information needed regarding arrival for international flights, including but not limited to visas.
7. Especially for Products in the form of airplane tickets with the 'Smart Trip' feature, you understand that the Products must be used sequentially. Terms and conditions for rescheduling will be subject to the Provider Partner's policies. If the Product in the form of an airplane ticket for departure is not used (no show), then the arrival ticket will automatically be forfeited. We suggest that you contact our Customer Care for further information.
8. The validity period for Products in the form of airplane tickets is as determined by the Provider Partners and/or Us.
9. All rules related to baggage, including but not limited to weight, size, quantity, etc., for the applicable Products are at the discretion of the Provider Partner and may change at any time without prior notification.
10. Unless otherwise specified by the Provider Partner, tickets can only be used by those whose names are listed on the Confirmation Letter.

Product Price

1. We always strive to provide the best price for Products to be ordered by you. Prices listed may have special terms and conditions, so you must check yourself and understand the specific terms and conditions that apply to a particular price or rate before you place an order. You also need to check and understand the provisions regarding cancellation and refund that specifically apply to certain products and/or prices.
2. Prices listed do not include taxes, levies, fees and other fees which we will describe explicitly on our application, website or confirmation letter. Sometimes the price that we get from the Provider Partners is in the currency of another country, and we try to convert the price according to the currency you choose, with the best conversion rate that we can get with the provisions that in the event of a refund request it will use the conversion value at the time of purchasing the product.
3. Prices shown may change based on certain circumstances. Even though it is very unlikely, we can cancel, refuse or change your order in the event that there is an adjustment or error from our supplying partners which can cause differences in the information on products owned by our supplying partners on our applications, websites and services (for example prices or facilities provided). As a result, we may adjust the order you made or we will refund the fees paid to us. The final decision is at the discretion of  sabalad.com .

Payments and Refunds

1. Payment of the purchase price is a condition for obtaining Products from Our Provider Partners.
2. We accept payments with payment systems using credit cards (VISA, Master Card, American Express and JCB), Virtual Accounts, transfers between accounts and between banks to sabalad.com bank accounts, and other payment methods as listed on the application or website.
3. To protect and encrypt your credit card information, we use "Secure Socket Layer (SSL)" technology;
4. In the event of a credit card fraud case or misuse of the payment system by any third party, this incident must be reported immediately to us and your credit card issuing company/bank, for you to receive further treatment in accordance with applicable procedures and rules.
5. If based on our consideration there are indications of misuse or fraud (fraud) on your credit card in making transactions on the sabalad.com platform, then sabalad.com has the right to cancel the Product purchase transaction or block the payment feature using a credit card when making a transaction without notification. sabalad.com does not have any control over any policies of the credit card issuing bank, sabalad.com recommends that you or the customer coordinate directly with the credit card issuing bank.
6. sabalad.com has the right to report to the authorities in the event that there are indications of abuse, fraud or other unlawful actions in connection with any activity that occurs on the sabalad.com platform.
7. You must pay close attention to the payment instructions that we provide. Payment errors that you make are as follows: (i) filling in our account number and the Virtual Account number that we specify for every order that you make; and/or (ii) errors in making a nominal payment for your order, which results in the transfer of your funds to an account or Virtual Account that is not in accordance with the payment instructions that we provide or debits your bank account in the amount of a nominal value that is not in accordance with the payment instructions that we provide , resulting in non-confirmation of your order, then you hereby acknowledge and agree that we have no obligation to make a refund to you as a result of a mistake or negligence that you did yourself by not following the payment instructions that we have provided, so that such loss is at your full risk and responsibility. . In addition, the error in payment as stated above cannot be considered as a valid payment for your order, so you must make a payment according to the payment instructions that we have provided to get confirmation of the order that you made.
8. We accept payments made with gift vouchers, ticket points, gift cards and/or other forms that are officially issued and accepted by us. However, in the event of a cancellation of a Product order for any reason, the refund will only be the amount paid in nominal value that you paid to sabalad.com when making a Product order/purchase transaction, while the value paid in non-cash such as in the form of gift vouchers , gift cards and/or other forms are forfeited or non-refundable.
9. For every order/purchase that we can confirm, we will send you a confirmation letter via email containing a description of the product and the order/purchase you made and confirmation of payment. You are responsible for printing and maintaining the information contained in the Confirmation Letter that we send. This Confirmation Letter is a very important document and you are required to bring a printout of this Confirmation Letter when you are going to use or pick up the product you purchased. We or the Provider Partner may refuse to provide Products or services, if you cannot prove that you have legally placed an order and paid for the Product, and you hereby release sabalad.com from all responsibilities for any losses arising from not being able to use of the product.
10. The confirmation that you receive from us after you have finished placing an order and before making a payment is a reference that the purchase transaction process is taking place. You can only cancel at any time before payment is made. For product payments that you have made, please wait until you receive a Confirmation Letter. In the event that you do not receive the Confirmation Letter immediately, do not cancel or change your order and immediately contact our Customer Service for further explanation.
11. In the event that you make a payment by credit card, you confirm that all refund requests submitted to sabalad.com are a form of your express agreement to refuse/release/terminate the request that you submitted to the credit card issuing bank for the same transaction. sabalad.com has the right to cancel the refund request that has been granted by sabalad.com or the voucher that has been given to sabalad.com in the event of a double return.
12. In the event that you request a change or cancellation of a transaction, you agree that sabalad.com can adjust or cancel the benefits you get from the transaction, including but not limited to tiket points.

Changes and Cancellations

1. Unless expressly stated otherwise in these General Terms and Conditions or specified separately according to the Provider Partner's policy, all Product purchases at sabalad.com cannot be changed, canceled, refunded, exchanged or transferred to another person/party.
    
2. By ordering or purchasing Products at sabalad.com, you are deemed to have understood, accepted and agreed to the cancellation policies and conditions, as well as all additional terms and conditions imposed by the Provider Partners. Please note that certain rates or offers are not eligible for cancellation or modification. You are responsible for checking and understanding the cancellation policies and conditions yourself beforehand.
    
3. Procedures for submitting changes and cancellations of orders (if any) are regulated in the Confirmation Letter or other media that we may update from time to time.
    
4. For every order cancellation that you make and/or cancellation made by the Provider Partner, we will make a refund under the following conditions:

• Refunds are made in the amount and time in accordance with the cancellation policies and conditions imposed by the Provider Partners and/or Us from time to time.
• The amount of funds returned to you is not greater than the nominal amount that you paid to us when you made a purchase transaction for sabalad.com Products, according to the policies imposed by each of our Provider Partners and/or us.
• For transactions where payment is made using a credit card or paylater, refunds are made via the credit card or paylater that you used during the product transaction at sabalad.com taking into account the conditions set by the credit card issuing bank or the relevant paylater provider.
• For transactions where the payment is not using a credit card or paylater, a refund will be made to your wallet balance at sabalad.com
• You or a customer who will submit a refund must first have an account at sabalad.com either as a member or a vendor
• You or the customer can use the refund nominal that has entered into your wallet balance in accordance with the terms and conditions set by PT SABALAD JAYANA NUSANTARA, via the link https://sabalad.com/page/terms-of-service.
• We will forward any order cancellations that you make to the Provider Partners. We need time to get back the payment you made before, which we have forwarded to the Provider Partner. Therefore, you understand at any time that we need to return the funds to you.
• The refund process is entirely a legal relationship between you and the Provider Partners, in this case we only act as a selling agent forwarding your request to the Provider Partners. You are fully responsible if the Provider Partner for any reason or legally unable to make a refund to you. You hereby release sabalad.com from all claims and losses that you may suffer as a result of the cancellation made by the Provider Partner and/or the Provider Partner's inability to return your funds. 
• For customers who use the payment method via PayLater and akulaku tickets, refund requests or rescheduling can be done through sabalad.com customer service.
   

You agree that We can only process cancellation requests in accordance with the cancellation terms and conditions imposed by the Provider Partners, the Sabalad.com Terms and Conditions of Use, e-Refund Terms and Conditions and other terms and conditions that apply to our application and website. For this reason, you release us in the event that there is a loss that you suffer as a result of the cancellation request that you made and/or the cancellation made by the Provider Partner and your negligence in fulfilling the terms and conditions of cancellation imposed by the Provider Partner, the Terms and Conditions of Use of sabalad .com, e-Refund Terms and Conditions and other terms and conditions that apply to our application and website. 
  Even though it is very unlikely that we will cancel or change the order as contained in the confirmation letter, in the event that this occurs, we will notify you as soon as possible or according to the time specified by us. In the event that any cancellation or change related to the order is made on the basis of the policy/decision of the Provider Partner, this is beyond our control. Therefore, our responsibility is limited to carrying out refunds in accordance with the directions and terms and conditions set by the Provider Partners and applicable laws and regulations.
  In the event that the Provider Partner experiences a situation where it cannot deliver or provide the Product, then you are subject to the terms and conditions of the Provider Partner or the party appointed to act for and on behalf of the Provider Partner.
  Neither sabalad.com nor our Provider Partners can be responsible or bear your losses, in the event that We are unable to deliver Products or provide Services to You, as a result of things that occur due to forceful circumstances or which are beyond Our or Partners' control Providers to control, such as, but not limited to: war, riots, terrorism, industrial disputes, government actions, epidemics, pandemics, natural disasters, fires or floods, extreme weather, and so on.
  If you do not get the product according to the confirmation letter, we will recommend a similar product at a price that is similar or equivalent to the product you purchased, without any additional costs, or give your money back in full with the terms and conditions set by sabalad .com from time to time.
  In the event that you make a payment by credit card, you confirm that all refund requests submitted to sabalad.com are a form of your express agreement to refuse/release/terminate the request that you submitted to the credit card issuing bank for the same transaction. sabalad.com has the right to cancel any refund request previously approved by sabalad.com or the voucher that has been given to sabalad.com in the event of a double return.
  In the event that you request a change or cancellation of a transaction, you agree that sabalad.com can adjust or cancel the benefits you get from the transaction, including but not limited to tiket points.

Security

1. When you make an order or access your account information, you will use Secure Server Layer (SSL) access which will encrypt the information you send through our application or website.
2. Although sabalad.com will use its best endeavors to ensure its security, sabalad.com cannot guarantee how strong or effective this encryption is and you are solely responsible for any problems that occur as a result of unauthorized use of your sabalad.com account arising from information collected you provide.
3. You must ensure that the device or devices used to log in using your sabalad.com account are under your control. For this reason, you release us from all losses that arise and may arise as a result of your negligence in connection with the device or devices that you use.
4. You realize that the confidentiality of your sabalad.com account is your sole responsibility. For this reason, we recommend that you periodically change the password that you use for your sabalad.com account.

your account

1. For the purposes of registering and opening your account, we will collect and process your personal information, such as your name, e-mail address, and your mobile number. You agree to provide us with accurate, complete and up-to-date information and agree to provide us with proof of identity that we will reasonably ask for.
2. Only you can use your own account and you represent and guarantee that you will not allow other parties to use your identity or your account for any reason, unless permitted by us or you. 
3. You cannot transfer your account to any other party. You hereby declare that we will be released from responsibility for any losses or obstacles arising from misuse of your account caused by your negligence, including but not limited to lending or providing account access to other parties, accessing links or links provided by other parties. , provide or show verification codes (OTP), passwords or emails to other parties, or other negligence which results in losses or constraints on your account.
4. You must maintain the security and confidentiality of your account password and any identification that we provide to you for all activities that occur in your account. In the event of disclosure of the password as a result of your negligence, in any way that results in unauthorized use of your account or identity, orders received from unauthorized use will still be considered valid orders and we will process these orders. You hereby declare that you release us from responsibility for loss, damage and/or damage arising from the misuse of your account.
5. We will not ask for your account username, password or SMS verification code or OTP code for any reason. Therefore, we urge you not to provide this data or other important data to parties on behalf of us or other parties whose security cannot be guaranteed.
6. If you no longer have control of your account, you are required to notify us immediately (eg: your account was hacked in any way or your mobile phone was stolen) so that we can temporarily block and/or deactivate your account properly. Please note that you are responsible for the use of your account and will be responsible for your account even if it is misused by others. 
7. We have full rights to include but not limited to temporarily blocking, deleting, deactivating your account or not continuing/withholding the refund process, which is based on our sole discretion and for any reason without giving prior notice to you. Such reasons may include but are not limited to:

• Violation of this provision, 
• Prohibitions in regulations, 
• Fraud or theft (including indication or suspicion of fraud or theft), suspicion of criminal activity, 
• suspicious order, 
• Providing inaccurate, false or misleading information, 
• Inappropriate behavior, threats or insults,
• Refusal to provide information, 
• Difficult to contact/reach, or 
• You are listed on a "black list" or "watch list" by a government or international organization.

You agree that all risks and consequences of blocking, deleting or inactivating your account will be at your own risk. We have the right to take all necessary actions to reduce our risks and/or losses. By opening and using an account on our application or website, you release us from all responsibilities, losses and/or losses arising from the use of your account, and if we carry out all actions that we deem necessary in carrying out the account provisions as stipulated in above point.

Data Usage Policy

1. We consider your privacy to be important.
2. When you make an order/purchase on the sabalad.com application or website, we will record and store your personal information and data. In principle, we will use your data to provide products and provide services to you. We will store any data that you provide, from time to time, or that we collect from using our products and services. Your personal data that is with us, we can use for accounting, billing, auditing, credit verification or payment purposes, as well as security, administrative and legal purposes, reward points or similar forms, testing, system maintenance and development, customer relations, notification promotional programs, campaigns and other information by sending you newsletters or push notifications automatically, including but not limited to via electronic mail, WhatsApp, and through social media (such as YouTube, Instagram, Facebook, Twi